Frequently Asked Questions
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We will gladly fill any size order. Any orders under $25 will be subject to a $5 small order fee. |
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What is the best way to contact you? Give us a call toll free at 800-222-2702 or locally at 407-298-2277. You can email us at sales@barrdisplay.com or fax us at 407-297-0494. |
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Do I need to have a business license to shop with you? No. We offer our low wholesale prices to everyone! |
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Any applicable taxes will be applied. You may be responsible for remitting a sales or use tax to your state. If your purchase is exempt, please send us a current tax exempt certificate or resale certificate via email, fax, or mail. Orders placed online will always reflect tax, and tax exempt accounts will have the invoice adjusted to reflect the correct tax free total. |
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Is the merchandise shown on the website in stock? We carry thousands of items in our warehouses so the majority of items shown on our website are in stock. Occasionally, we do sell out of items and they may be on back order. If items on your order are on back order, a sales associate will contact you to let you know. Back ordered items will ship automatically unless otherwise specified by the customer. |
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What if I don't see what I am looking for on your website? Give us a call! We will be happy to help. We frequently fill special orders. A sales associate will provide pricing and lead time. A non-refundable deposit will be required for all Special Orders. A Purchase Order or Barr Display Quote signed by the customer must accompany all deposits. Special Orders ARE NOT RETURNABLE. |
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Do you offer wholesale pricing Yes! We offer our competitive prices to everyone! |
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If I place an order with your company, how quickly will I receive my items? We try to ship out orders as quickly as possible. Most orders placed before 2pm eastern will be shipped the same day. All available orders will be shipped within 1-2 business days of receiving the order. This does not include transit time. If you have a deadline to meet, please call us to let us know so we can accommodate your needs. We can ship items overnight, 2nd day air, etc. with your approval. |
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What forms of payment do you accept? We accept Visa, Mastercard, Discover and American Express. We also accept checks but they must be authorized by our check guarantee company. If paying by check, please call us first so we can give you a total including applicable taxes and shipping costs. We can also accept wire transfers. Please ask your sales associate for details. Cash payments are accepted at our Orlando, Atlanta, Charlotte, Fort Myers and Tampa locations. |
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All orders will be billed applicable shipping charges. We do our best to negotiate freight costs and find the most economical shipping method for our customers. We do not have a standard rate of shipping as shipping charges vary for each order depending on the weights and sizes of the boxes. Upon request, we will gladly provide you with a freight estimate. These are estimates only, and the customer is responsible for all actual freight charges incurred. In order to keep costs low Barr Display can use freight brokers when necessary or ship to freight forwarders. We ship out our orders as quickly as possible via UPS, FedEx, and USPS. Most orders placed before 2pm eastern will be shipped the same day. All available orders will be shipped within 1-2 business days of you placing the order, this does not include transit time. If you have a preferred carrier, we can ship on your account! Just include account details and shipping information in the comment section while placing your order. If you have a deadline to meet, please call us so we can accommodate your needs. We can ship items overnight, 2nd day air, etc. with your approval. |
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Yes! A majority of our products are available for rent. Our general policy is 100% of retail up front, with a 20% refund upon the return. All items must be returned in the original packaging in order to be eligible for the refund. Call one of our sales associates (800.222.2702) to learn more about our rental policy. See our Rental Agreement HERE! |
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Do you import any products? Can you import what I need? We regularly import a wide variety of products including wood displays and showcases, metal racks, acrylic displays, mannequins, hangers and many other items. We are able to achieve significant savings through large volume import purchasing of stock and custom items to meet all of your merchandising needs. If you have a quantity that requires an import we are happy to help. Give us a call. |
| Slatwall : Our MDF slatwall panels, with Low-Pressure Laminate (LPL) finish, 4' height by 8' width, spaced 3" on center (OC), are designed with a weight capacity in line with the general industry standard, which typically ranges between 15 to 30 pounds per linear foot. Please note that the specific weight capacity may vary based on factors such as installation, mounting hardware, and usage. Panels without aluminum inserts have a specific weight capacity, while panels with aluminum inserts offer enhanced load-bearing capabilities. While we strive to provide estimates of weight capacity, these are general guidelines and not guarantees. Actual weight capacity may be affected by factors beyond our control. We recommend consulting with a qualified professional for installation guidance and to determine the specific load-bearing capacity of your slatwall for your unique circumstances.
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Our Barrgain Basement is filled with discounted merchandise. Items purchased from the Barrgain Basement are pick-up only from our Orlando, Atlanta, Charlotte, Tampa or Fort Myers Showrooms and are non-returnable. |
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What shipping method do you use to ship my order? Barr Display uses the best way to ship your order. We have negotiated the lowest shipping rates with our preferred carriers, to keep costs down for our customers. For the majority of ground shipment orders, we ship via FedEx. If you have an account with UPS or FedEx we can use it if you prefer. For truck shipments, we ship by common carrier. If you have an account with a particular shipping company, we can ship with that company. A handling fee may apply, and the Bill of Lading must be provided by the Customer. Common Carriers or tailgate trucks provide dock service only, and unloading is the customer’s responsibility. Transporting the merchandise inside is also the customer’s responsibility. Inside delivery may be available in your delivery area for an additional charge. Upon request, we will be glad to provide a freight estimate for your order. This is only an estimate and the Customer is responsible for all actual freight charges incurred. See more info on our Freight Shipping Options here. |
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Is there a way to receive tracking when my order ships? We have tracking on all of our shipments. Feel free to request tracking while you are placing the order and your sales associate will notify you when your order has shipped. If your order was placed online, you will receive tracking information once the order ships. |
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What should I do if items on my order are damaged? 1.FedEx damage: If you discover damage after opening package, call your sales associate and let them know ASAP. Please have photos ready to send via email or text. DO NOT RETURN PACKAGE TO BARR DISPLAY. 2.Common Carrier Damage: All shipments are insured against damage in transit. It is the customer’s responsibility to INSPECT ALL CARTONS UPON DELIVERY. It is the customer’s responsibility to count all packages, and note any visible damages. When a carton is visibly damaged upon arrival, IT MUST BE INDICATED WHEN SIGNING THE DELIVERY RECEIPT. The driver should sign both copies. This is to protect you and to enable a claim to be filed without issues with the carrier. If the shipment is signed for correctly, we can issue replacements at no extra charge. If it is signed for incorrectly, replacements will have to be purchased at the customers’ cost. 3.Concealed Damage: AFTER OPENING THE PACKAGE, CALL CARRIER IMMEDIATELY FOR INSPECTION. SAVE ALL PACKING MATERIALS. You must file a claim with the carrier WITHIN 10 DAYS of signing for freight. We will be glad to assist you in the process. IT IS IMPORTANT TO OPEN ALL CARTONS IMMEDIATELY TO BE ELIGIBLE TO FILE A FREIGHT CLAIM. With all damages, it is important to act quickly in order to ensure you are able to get a replacement. If you have any questions or concerns, give us a call and our customer service department will be glad to assist you. |
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We will gladly accept any return of stock merchandise within 30 days of invoice. Returns are the responsibility of the customer unless othewise discussed with our customer service team. Please call for a Return Authorization. Returns will not be accepted without prior return authorization. Returns must be in the original carton, and be in new condition as determined by Barr Display. Returns within 30-60 days of invoice are subject to a 25% restocking fee. No returns on mannequins or jersey forms sets unless authorized as a rental prior to sale. No returns are accepted after 60 days. Special Orders, Assembled cases, Non Stock Items, Floor Samples, closeouts, used items, items used for a tradeshow, outdoor banners, holiday and seasonal items are not returnable. Once returns are received and inspected, Barr Display is happy to process refunds for the merchandise total, there will not be reimbursement for original shipping charges. If you have any questions or need helping making a return, we are here to help. Please note that all refunds are subject to a 3% reduction for transaction fees. |
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Please send returns to Barr Display -ATTN RETURNS 3033 Mercy Drive Returns are not accepted at any of our pick up facilities. |
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